Q: GPS positioning failed?
A: It may be caused by the poor GSP signal at your current location (such as near a tall building/indoors/in a tunnel/or in a blocked location, etc.). It is recommended that you try again in an open place. If the GPS positioning fails after passing through a place with no signal, it will automatically reposition after the signal is restored.
Q: What is "Riding Mode"?
A: When you start the riding mode, the camera will record the riding data during the ride such as: speed, duration, mileage, trajectory, slope, declination, altitude and other data, and automatically start recording the trip snapshot, after finishing the ride, you can view a time-lapse video of the trip on the app.
Q: What should I do if the temperature of my camera is too high?
A: Ranger can continue to work normally within the temperature range of -10℃ to 45℃. It is normal for electronic products to heat up during use, so please feel free to use it. In addition, all DDPAI products have been tested at high temperatures. During normal use, the surface of the product will heat up due to heat dissipation from the device, which will not affect the normal operation of the device or cause safety issues.
Q: The touchscreen cannot be successfully calibrated?
A: Please try following the on-screen prompts to flip your device up, down, left, or right and draw a figure 8 for calibration.
Q: Why can’t I press and hold the left button for 2 seconds to end recording?
A:
1. Check whether the current recording mode of the device is loop recording mode. Loop recording mode does not currently support pressing the button to turn off/on recording.
2. Switch to manual recording mode, and you can start/end recording by pressing the left button.
Q: Will tapping the device screen to enter the album stop recording?
A: Enter the album will not stop recording. The device will only stop recording when playback the video.
Q: What’s the reason for lag when viewing videos on mobile phone?
A: The highest resolution of Ranger supports 4K. The 4K resolution has higher requirements on playback equipment. It is recommended that you use a mobile phone or computer with high configuration for video playback.
Q: What is the SR function?
A: The camera has a built-in SR function. After connecting to the app, the riding data and trajectory can be superimposed on the video screen to generate an exclusive cool trajectory interface, giving you a better visual and content sharing experience.
Q: How to download/share videos with SR effects?
A: First tap the "Download" button. After the video is downloaded, turn on the "SR" switch on the lower left. After turning it on, you can view the SR effect in the footage. At this time, you can tap the "Share" button to share the video.
Q: Why doesn’t my video show SR effects?
A:
1. First confirm whether the camera has been successfully positioned during riding.
2. After successful positioning, connect to the app for a few minutes and then download the video and the SR effect will appear.
Q: Why can’t my device charge?
A: In order to ensure the durability of the device (battery/sensor inside the fuselage, etc.), charging will stop when the safe charging temperature range of the fuselage is exceeded. It is recommended that the device is turned off and then charged.
Q: Can the ACC charging base (optional) be soaked in water?
A: The ACC charging base (installed with Ranger riding camera) supports IP4 rain resistance, but does not support long-term immersion in water.
