X2 Pro Dual Cams

FAQs Tutorials Download Contact Top

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Parking Monitoring Master

· 24-hour parking monitor · IPS power management

· 1440P HD recording · Front and rear HD recording

The invisible guard of your car, with 24-hour uninterrupted guardian

Laminating with windshield, blending with the car perfectly. Integrating the cutting edge IPS power protection with D2SAVE dual channel storage technology, comprehensively ensure safety for your car during driving or parking.

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Front and rear HD camera, caring in all directions

The DDPAI X2 Pro comes standard with two HD cameras that are connected via an IP digital link, achieves multiple mounting positions and angles. The cameras continuously record as soon as the car starts. You can watch live video, play back video or download video through the mobile App's picture-in-picture by Wi-Fi connection without data traffic charges.

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Time-lapse recording in parking mode, explore the beauty that has never been seen before

As a car's accessories, safety is the primary consideration. The X2 series products achieve true safe parking monitoring through IPS technology and fuse box wiring. At the same time, we also provide a time-lapse video mode after parking, providing a more amazing image while saving storage space.

  • Low Voltage Protection
  • Collision Wake Up
  • Storage Optimization
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Capture front and rear beautiful scenery with the press of a button

X2 Pro also has a third generation Remote Snapshot, just one click to send a image, and a clip that is in the 5 seconds prior to and subsequent to the clicking, right to your phone via Wi-Fi. The scenery and emergencies along the way can be recorded and shared freely.

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HD lens with a variety of image optimization techniques, both front and rear can shoot blockbusters

The X2 Pro host adopts a 140° wide-angle F1.8 aperture lens, and the rear-mounted camera adopts a 120° wide-angle F2.2 aperture lens. It cooperates with HiSilicon’s new generation industrial-grade video surveillance processor, to provide a variety of image processing technologies to achieve professional video surveillance standard.

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Built-in GPS and G-Sensor

Built-in high precision GPS module. Driving data such as footage, speed, acceleration can be recorded and synchronized to mobile phone.

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Hit the headline

Share your driving stories on our App community and social media to the hit the headline.

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More secure, more practical

We continuously optimize the operating experience and develop more new features based on actual user experience, all of which are continuously collected through the DDPAI CDO core user experience group, App community and official website forums.

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FAQs

1. How to change the Wi-Fi name and password of the Dash Cam?

Make sure your dash cam is connect to App, then go into Me->Settings->Camera Settings, tap on Camera Name to change your Wi-Fi name, tap on Camera Password to change your Wi-Fi name. In case you forget the password, use a pin insert into REST hole to restore to default settings, initial password is 1234567890.

2. what is emergency video?

When the G-sensor is turned on and a motion or impact is detected, the dash cam will lock this related video. These recordings (maximal 5 clip) will not be replaced by the newest loop recording.

3. Shall I keep the dash cam connected with my phone when it is working?

The dash cam starts to record videos automatically when the car is started without needing to connect to your phone. However, if they are connected, you can preview, download, and play back the videos from the app on your phone.

4. Why some of the dash cam video recordings are missing.

Make use the App& firmware are the latest version. If there is “Storage exception” notification means the SD card is corrupted and need to be replaced.

5. What is Parking Mode?

When the Dash Cam goes into standby for longer than 15 minutes, the DDPAI Dash Cam will go into Parking Mode, in this mode, you can select normal recording (30 frames per second) or time-lapse recording (1 frame per second).

6. Will high temperatures affect the DDPAI Dash Cam?

DDPAI Dash Cam protects itself in high temperatures. When the DDPAI Dash Cam's electronics reach 160F, the device will go into shutdown and automatically recover when it cools down.

7. Dash Cam's GPS not working, how to fix it?

First,  upgrade your dash cam's firmware to the latest version.

Note that GPS may take 10~15 minutes to lock on after you start driving.

Depending on the vehicle and the location of the DDPAI Dash Cam, GPS signal can be blocked due to strong radio interference of other electronic devices in the car, the cloudy/rainy weather or mountains, tunnels, tall buildings on both sides of road etc. Please check if GPS works by removing the device from one place to another place.

However, if you have used the Dash Cam for 1~2 days after upgrading the firmware and considering the above, and the Dash Cam's GPS is still not working, then please contact our customer service center.


8. Does X2 Pro uses battery?

No, this Dash Cam comes with a capacitor.

1. I can't connect to my DDPAI Dash Cam from the App?

There are several reasons this may happen:

1) Ensure the DDPAI Dash Cam has been turned on (the working indicator light is blinking slowly).

2) Ensure you can find the Wif-Fi from WLAN (Android) / Wi-Fi (iOS) list, one common problem is that your phone/tablet disabled App from trust application. You need to have your device enable DDPAI App permission, from Settings-> Security and privacy-> Application Permissions, to the DDPAI Dash Cam Wi-Fi. It may also help to connect to the DDPAI Wi-Fi directly from your device's Wi-Fi settings menu, then returning to the DDPAI App and proceeding as usual.

3)In cases when your device installed third party App manager, find DDPAI App and enable all permissions.

4) It may also help to power cycle (reboot) the DDPAI Dash Cam prior to attempting to connect via Wi-Fi.


2. How does the Wi-Fi work? Do I have to turn on hotspot on phone?

You connect your phone to the camera Wi-Fi in order to access the photos and videos. It records video whenever it has power, so your phone doesn't have to be connected to it for it to record. It has it's own memory card, so it doesn't have to be connected to your phone to save data.

3. After connected with the dash cam Wi-Fi, why can't my Android access it's mobile data?

Due to an Android bug affecting all dash cams, the phone cannot access mobile data while it is connected to the DDPAI Dash Cam's Wi-Fi. If you want to use your phone's data network, simply connect to the DDPAI Dash Cam's Wi-Fi when you need to watch the recorded videos only.

4. Wi-Fi is always disconnected?

First, go in to Settings > Wi-Fi and hit the menu button, then select Advanced. You should then see "Scanning always available" with a checkbox next to it. Uncheck the box and your device will no longer scan for networks at all times. 

Second, if  "Scanning always available" checkbox is checked, make sure your smart phone is near the dash cam.

Third, make sure your devices are not surrounded by too many Wi-Fi networks.


1. How long will a 16GB TF card last?

A 16GB TF card can provide spaces for 6 to 7 hours of video recording in 1920*1080/30fps.

2. What kind of TF cards does this product support?

This Dash Cam supports a class 10 micro SD card up to 128GB. Suggested micro SD card brands: Kingston, Samsung, Toshiba, Netac. Format the card via App before use to ensure the normal function of the dash cam. Long-time use of the card will compromise the read / write speed. We suggest you format it regularly to make video recording smoother.

1. How do I update firmware of the DDPAI Dash Cam?

First, make sure that the DDPAI Dash App is updated from the app store.

Next, open the Wi-Fi settings of your mobile device and connect to the DDPAI Dash Cam via

Wi-Fi. Once you're connected, open up the App. You will get a notification asking you to update.

If you don't get the notification, you can click on the bust in the lower right corner of the App to manually update. If you cannot update the firmware via DDPAI Dash APP, you can also update the firmware via TF card. Here is how to update the firmware via the TF card:

1) Download the latest firmware for your camera and copy the firmware folder you have unzipped onto the SD card

2) place the SD card back into the camera and it will apply the firmware automatically. 

Note: Device red indicator will blinking while updating.


1. Can I pair my Dash Cam with 2 Remote Snapshot?

Currently you only can pair one Remote Snapshot with one Dash Cam, the latest pairing will replace the previous one.

2. Why the Remote Snapshot is not working?

First, make sure the Remote Snapshot is near your Dash Cam, second, make sure it is not run out of battery (blue light blinks while press it), third, pairing Remote Snapshot with Dash Cam again. Please let us know if you still have issues with the Remote Snapshot.

3. What if the mount loses it's stickiness?

There is a spare 3m adhesive pad. Also clean the mounting area before re-attaching it to the windshield.


4. How to keep the lens clean?

Do not touch the lens with your hands to avoid fingerprint smudges. Use a clean soft cloth to wipe the lens when it gets dirty. For better results, please keep the car windshield clean to avoid contamination.

5. What is IPS dual secure power technology?

DDPAI has applied for patented IPS security power protection technology, double protection for software and hardware. When in parking mode, it also detects battery voltage through software and hardware and will cut off if it senses the battery voltage is lower the pre-set voltage. The camera goes into standby if the battery voltage is low. When in standby, DDPAI Dash Cam starts recording again the next time you start the car.

Tutorials

International

support@ddpai.com

Monday to Friday, 09:30-18:30 (Beijing Time)

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